Alaska USA Mortgage Company: Poor Customer Service, Scamming Clients



Buyer Beware

Alaska USA Mortgage Company is a mortgage lender and servicer based in Anchorage, Alaska. It offers a variety of mortgage products, including conventional, VA, FHA, and jumbo loans, as well as construction loans and refinancing options. Alaska USA Mortgage Company operates in Alaska, Arizona, California, Idaho, Nevada, Oregon, and Washington. 

The company is a subsidiary of Alaska USA Federal Credit Union, which is a member-owned financial institution that offers a wide range of financial services to its members, including banking, investment, insurance, and real estate services. Alaska USA Mortgage Company has been serving customers since 1986 and has received several awards for its outstanding customer service and mortgage products.

One of the customers said, If you have had a similar experience, it may be best to take your business to another company.

The speaker in this case banked with Alaska USA and decided to use them for their home purchase as well.

However, they had a negative experience and felt that they were not given adequate customer service. Despite reaching out via email and phone, they were not given any explanation or feedback as to what went wrong or what the company considered good customer service.

Unfortunately, by the time they realized their mistake, they were already locked in with Alaska USA just as interest rates began to rise.

Alaska USA Mortgage Company

They have decided that they will never use this company again, as they feel that the complete lack of respect for customers demonstrated by ignoring requests for information and good customer service is unacceptable. They believe that a simple phone call or email could have fixed everything, but the company refused to provide them with any feedback.

According to Customers What Types of Fraud are Done by Alaska USA Mortgage Company?

There have been reports of fraudulent activities by Alaska USA Mortgage Company from some clients.

Here are some examples:

  1. Some customers have reported being misled or deceived about the terms and conditions of their mortgage, which can lead to unexpected fees or charges.
  2. Others have reported being charged excessive or unauthorized fees, which can result in financial losses.
  3. Some customers have reported instances of unauthorized transactions or fraudulent activity on their mortgage accounts, which can lead to significant financial losses.
  4. There have been reports of discriminatory practices, such as denying mortgage applications based on factors such as race, gender, or age.
  5. Some customers have reported difficulty in obtaining timely responses to their inquiries or complaints, leading to frustration and uncertainty.
  6. There have been reports of long processing times and delays in mortgage applications, which can be particularly challenging for customers who are trying to purchase or refinance a home.
  7. Some customers have reported feeling ignored or dismissed by customer service representatives, leading to a sense of dissatisfaction and distrust.
Alaska USA Mortgage CompanyAlaska USA Mortgage Company

The individual worked for Alaska USA Mortgage Company for several years and it is their primary financial institution. However, they do not like their mortgage department.

They are currently in the process of getting their second mortgage and they also own an investment property.

About a decade ago, when they were deciding between renting and buying, they applied online to several places including Alaska USA Mortgage Company.

However, it took the company two weeks to respond and when they did, the individual was informed that the gal who received their application had lost it. Despite this, they continued to receive holiday emails from her.

When they bought a property a couple of years ago, they again applied online and called Alaska USA Mortgage Company but were unable to get anyone to help them. They ultimately went with another lender who was more responsive.

However, when the individual decided to try Alaska USA Mortgage Company again for their second property, they were disappointed with the lack of response from the company. Even after requesting a call, the individual only received emails and was informed that more documentation was needed but never received a call.

Frustrated with the process, the individual eventually decided to go with another lender who provided more timely and responsive service.

Here are some common complaints from clients:

  1. Poor customer service: Some clients have reported poor customer service from Alaska USA Mortgage Company, with long wait times to speak with representatives and unresponsive communication.
  2. Delays in loan processing: Some clients have reported delays in the loan processing, which have caused stress and uncertainty during the home-buying process.
  3. High fees and rates: Some clients have reported high fees and interest rates from Alaska USA Mortgage Company, which have made their loans more expensive than expected.
  4. Difficulty getting approved: Some clients have reported difficulty getting approved for a loan with Alaska USA Mortgage Company, despite having good credit scores and financial histories.

Conclusion: Avoid Alaska USA Mortgage Company

It’s important to keep in mind that these reports may not necessarily reflect the experiences of all customers, and it’s always a good idea to do your own research and due diligence before choosing a mortgage company. Additionally, it’s important to be cautious of any company that engages in fraudulent or unethical practices, as this can result in significant financial losses.



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